All Rudraksha comes with government approved lab-report, along with X-Ray report of the bead.

Refund Policy

At Rudradhyay, we are committed to providing quality products and a transparent shopping experience. Since Rudraksha beads are natural products, variations in their appearance and internal structure are normal. Please read our policy carefully before placing an order.

1. Return & Replacement Window

Customers must report any eligible product issue within 7 days of receiving the order. Requests raised after this period may not be accepted.

2. Eligible Reasons for Return or Replacement

A product may be eligible for return, replacement, or refund only if it has one or more of the following issues:

  • Damaged: The product arrives physically damaged.

  • Cracked: The Rudraksha bead has a crack that affects its integrity.

  • Insect-Affected: The bead has visible insect damage or infestation.

  • Incorrect Size: The product received is significantly smaller or larger than the size specified or promised in the product listing.

Customers must provide clear photographs or videos showing the issue. All requests are subject to verification and approval by Rudradhyay.

3. Natural Characteristics of Rudraksha Beads

Rudraksha beads are natural products, and each bead is unique. Differences in colour, shape, texture, surface marks, and natural appearance are inherent characteristics of the product and do not constitute defects.

Therefore, returns, replacements, or refunds will not be accepted solely because of natural variations in colour, shape, texture, or appearance.

4. Internal Seeds and Seed Compartments

The internal structure and seed compartments of Rudraksha beads may vary naturally.

Rudradhyay does not guarantee that every Rudraksha bead will contain a specific number of internal seeds or that every compartment will be fully developed, unless such a feature is explicitly stated or guaranteed in the relevant product description or by our authorised representative.

A refund or replacement will not be provided solely because a bead does not have fully developed internal seeds or the expected internal structure when this feature was not specifically promised by Rudradhyay.

However, if a particular internal feature has been explicitly guaranteed for a product and the delivered product does not meet that guarantee, the customer may contact us for verification under this policy.

5. Non-Returnable Products and Reasons

Except for the eligible issues mentioned above, Rudraksha products are not eligible for return or refund for reasons including:

  • Natural variations in colour, shape, texture, or appearance.

  • Personal preferences or a change of mind.

  • Expectations regarding internal seeds or compartments that were not explicitly guaranteed.

  • Differences in natural characteristics that do not constitute damage or a failure to meet the stated product specifications.

6. Refund Processing

Once an eligible claim has been reviewed and approved, Rudradhyay will communicate the available resolution, which may include a replacement or refund, depending on the circumstances and product availability.

Approved refunds will be processed through the applicable payment method, subject to the processing timelines of the payment provider or bank. Customers may be required to return the product for inspection before a refund or replacement is approved.

7. How to Request a Return or Refund

To report an eligible issue, please contact Rudradhyay customer support within 7 days of delivery and provide:

  • Your order number.

  • A description of the issue.

  • Clear photographs or videos of the product and the reported defect.

Our team will review the request and inform you of the next steps.

8. Policy Clarification

By placing an order with Rudradhyay, customers acknowledge that Rudraksha beads are natural products and that natural variations are to be expected. Refunds and replacements are limited to eligible issues covered by this policy and applicable consumer protection laws.

Rudradhyay reserves the right to verify all claims before approving a return, replacement, or refund.



Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at rudrakshforest@gmail.com and send your item to: Rudradhyay, House no. 4, Behind Hansa Stationary, near himgiri hotel, Rishikul, Haridwar , 249401 HARIDWAR UK, India.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Rudradhyay, House no. 4, Behind Hansa Stationary, near himgiri hotel, Rishikul, Haridwar , 249401 HARIDWAR UK, India

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over Rs.7000 ($100), you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.